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VKA Australia

Privacy Policy

Last updated: May 2026

This Privacy Policy is published on the website of VKA Australia (vka.au) for general information only. It is not legal advice and does not replace independent advice on your circumstances. AFF-VK Aromatics Int Australia Pty Ltd is the contracting party for customers in Australia and New Zealand. The parent company, Advanced Flavors & Fragrances Pte. Ltd. (Singapore), retains ownership of the VKA® brand and group intellectual property.

1. Introduction

VKA®takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose and safeguard the personal information you share with us when you visit this website or engage our services. “We”, “us” and “our” refer to AFF-VK Aromatics Int Australia Pty Ltd, an Australian flavour house with operations in Southport, Queensland and part of the VKA group of companies.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we transfer information to our parent or to other members of the VKA group outside Australia, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the APPs.

2. Information We Collect

We may collect the following kinds of personal information:

  • Contact information (name, email address, phone number, company name, role)
  • Enquiry details submitted through our contact forms or by email
  • Technical data (IP address, browser type, device information) collected via cookies and similar technologies
  • Usage data about how you interact with this website

We do not knowingly collect sensitive information (as defined in the Privacy Act 1988 (Cth)) through this website. Please do not send us sensitive information unless we have specifically asked for it.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide our products and services
  • Manage customer, supplier and other commercial relationships
  • Send relevant updates about our products and industry insights, where you have indicated that you wish to receive them
  • Improve this website, our products and our services
  • Comply with our legal and regulatory obligations in Australia and other jurisdictions where we operate

4. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose personal information to: members of the VKA group of companies (including our Singapore parent) for group administration and customer support; trusted service providers who assist us in operating this website, communicating with you or running our business; and government or regulatory bodies where required or permitted by law.

Some of these recipients may be located outside Australia, including in Singapore and other countries where the VKA group operates. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs.

5. Data Security and Retention

We implement reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, disclosure or destruction. We retain personal information only for as long as we need it for the purposes set out in this policy, or for as long as we are required to keep it by law.

6. Access, Correction and Your Rights

Under the Australian Privacy Principles, you have the right to ask for access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. You may also ask us to stop sending you marketing communications at any time.

To exercise any of these rights, please contact us at sales@vka.au. We will respond within a reasonable period and, where we cannot give effect to your request, explain why.

7. Complaints

If you believe we have handled your personal information in a way that breaches the Privacy Act 1988 (Cth) or the Australian Privacy Principles, please contact us first so that we can try to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Cookies

This website uses cookies and similar technologies to operate the site, remember your preferences and understand how visitors use it. You can disable cookies through your browser settings, though some parts of the site may not work as expected if you do.

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The “Last updated” date at the top of this page indicates when it was last revised.

10. Contact Us

For questions about this Privacy Policy or the handling of your personal information, please contact:
AFF-VK Aromatics Int Australia Pty Ltd
Unit 1, 19 Harvest Court, Southport QLD 4215, Australia
Phone: +61 7 5528 2814
Email: sales@vka.au